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Coronavirus Update

Information & Frequently Asked Questions

To Our Valued Guests

Raging Waters Los Angeles – April 2, 2020

While we look forward to welcoming each of you to Raging Waters Los Angeles this season, there is a great deal of uncertainty for us all surrounding the current COVID-19 situation.

Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by federal, state and local government officials and health experts. Because of the shutdown of preseason preparations, we know we won’t be ready to start our season as normally planned on Saturday, May 16. While it’s too soon to confidently provide an opening date, please know we remain committed to opening Raging Waters Los Angeles this summer for you to enjoy as soon as safely possible.

To our devoted Season Passholders: we want to thank you for your support in good times and bad, and reaffirm our commitment to you by automatically extending your 2020 Season Pass through the end of June 2021. This will come at no cost to you and requires no action on your part. At a later point, Passholders will be able to extend their 2021 Season Pass to cover that entire summer at a reduced rate.

We invite you to check our website regularly and follow our social media channels for updates. Please see our Frequently Asked Questions section below for additional information, or Contact Us to connect with our Guest Services Team. Group outing planners can also email their Outing Planner directly, or email rwsdgroupsales@ragingwaters.com We appreciate your understanding and value your support during these challenging times. Thank you, and stay safe.

Raging Waters Los Angeles Management Team



Frequently Asked Questions

Can’t find an answer to your question?
Please Contact Us via email as we are not able to answer phone calls at this time.

Can I purchase a 2020-21 Season Pass?
No, the extension into 2021 is only for those who have purchased a Season Pass as of Thursday, April 2, 2020.
How do I extend my 2021 Season Pass for the whole summer?
2021 Extension options are not available yet. At a later point, Passholders will be able to extend their 2021 Season Pass to cover that entire summer at a reduced rate.
Will I receive a refund on my pre-purchased admission tickets?
Good Any Day tickets will be valid through the entirety of the 2020 Summer Season, and Limited Operation and Date-Restricted Tickets will be accepted any day of the 2020 Summer Season. Guests with additional questions about their tickets can Contact Us to connect with our Guest Services staff.
I had a School Picnic or Group Event scheduled for early in the season. What now?
Tickets will be Good Any Day of the 2020 Summer Season. Group Outing Planners should contact their Raging Waters Los Angeles Group Sales representative directly, or email rwsdgroupsales@ragingwaters.com, to discuss options to reschedule early-season outings.
Are you still hiring?
We are still accepting applications, however at this time in-person interviews, orientations and training are on hold at least until further notice.
What Safety and Sanitation Procedures are planned for when the park opens?
Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by the Centers for Disease Control & Prevention, California Department of Public Health, County of Los Angeles Public Health, along with other government officials and health experts. Some of our evolving sanitation procedures include:

• Making sure rides and other areas are clean and hygienic
• Communicating and promoting the need to maintain social distance
• Promoting regular and thorough hand washing by Team Members, Contractors and Guests
• Installing sanitizing hand rub dispensers in prominent places around the park to facilitate handwashing amongst Guests
• Promoting good respiratory hygiene in the workplace
• Encouraging Guests and Team Members to stay home if you are exhibiting any symptoms of COVID-19, or have been in contact with anyone who has been diagnosed with COVID-19, shown symptoms, or themselves come into contact with an individual at risk or suspected of having contracted COVID-19.
• Educating all Team Members about illness prevention, preparedness and response.

For additional information and resources, please visit the websites linked above for the CDC and state and county health departments.